No, an official company visiting card (business card) is not accepted as valid ID proof in Indian hotels. Hotels in India require government-issued photo IDs to verify the identity of guests as per government regulations. Business cards do not provide the necessary information or authentication, such as:

1. Photo Identification: Business cards lack a photo, which is essential for identity verification.
2. Government Authorization: Business cards are not government-issued, unlike Aadhaar cards, passports, or driving licenses.
3. Personal Details: Business cards typically only have a person's name, designation, and company details, without the personal information required for legal verification.

Hotels will accept official government-issued ID cards like an Aadhaar card, passport, or driver's license as valid identification.

Indian hotels often accept various forms of identification from Indian nationals during check-in. Some of them are as follows:

1. Aadhaar Card
- Purpose: Unique identification number linked to the individual's biometric and demographic data.
- Issued by: Unique Identification Authority of India (UIDAI).
- Widely Accepted: Hotels accept it as proof of identity and address.
- Form: Can be physical (plastic card) or digital (e-Aadhaar).

2. Passport
- Purpose: International travel document and proof of identity.
- Issued by: Ministry of External Affairs, Government of India.
- When Used: Often preferred for Indian nationals traveling domestically, especially in major hotels or high-security areas.

3. Voter ID Card (Electoral Photo Identity Card - EPIC)
- Purpose: Proof of identity for voting in elections and other purposes.
- Issued by: Election Commission of India.
- Accepted As: Proof of identity, especially in areas requiring verification of citizenship.

4. Driving License
- Purpose: Allows the holder to legally drive in India and serves as proof of identity and address.
- Issued by: Regional Transport Offices (RTO).
- Accepted As: Proof of identity in many hotels, though not always considered valid for address verification.

5. Government Employee ID Card
- Purpose: Identity card issued to employees of central or state government agencies.
- Accepted As: Proof of identity, especially in government guest houses and government-related travel.

6. Pensioner’s Card
- Purpose: ID card issued to retired government employees.
- Accepted As: Proof of identity in some hotels, particularly government guest houses.

7. ID Cards Issued by Recognized Educational Institutions
- Purpose: Identity proof for students, mostly used in budget accommodations, hostels, or during educational trips.
- Issued by: Colleges, universities, or schools.
- Accepted As: Proof of identity, especially for students in hotels and lodges.


Important Points for Hotels:

- ID Check Requirements: Under government regulations, hotels in India are required to verify the identity of all guests during check-in.
- C-Form (for Foreign Guests): For foreign guests, hotels must register the stay using the C-Form with details from their passport and visa.

Hotels usually require at least one government-issued photo ID as proof, and they may also scan or photocopy the document for record-keeping.

When traveling to India, visitors may present various types of passports and visa cards upon check-in at Indian hotels. Here’s an overview of the types of passports and visa types/cards commonly accepted:

Types of Passports:

1. Ordinary Passport:
- Issued to: Regular citizens for international travel.
- Purpose: Tourist, business, study, or family visits.
- Color: Typically blue, maroon, or green (depending on the country).

2. Diplomatic Passport:
- Issued to: Diplomats, government officials, or those representing their country abroad.
- Purpose: Official government work and travel.
- Privileges: Diplomatic immunity and special privileges under international law.


3. Official or Service Passport:
- Issued to: Government employees traveling on official government business.
- Purpose: Official work trips.
- Color: Usually gray or white, depending on the country.

4. Emergency or Temporary Passport:
- Issued to: Citizens stranded abroad or those who have lost their passports.
- Purpose: Emergency travel or repatriation.
- Validity: Short-term, typically issued to enable a return journey.

5. Special Passports:
- Issued to: Specific individuals for special circumstances or missions, e.g., UN passports.
- Purpose: Special missions, United Nations work, etc.

Types of Visa Cards Presented at Indian Hotels:

Foreign visitors must present a valid visa upon check-in at hotels in India. Common visa types include:

1. Tourist Visa (T-Visa):
- Purpose: For leisure, sightseeing, or personal visits.
- Duration: Typically issued for 6 months, 1 year, or 5 years with a multiple-entry option.
- E-Visa: Many travelers to India now use an E-Tourist Visa that can be applied for online before traveling.

2. Business Visa (B-Visa):
- Purpose: For business meetings, negotiations, or attending conferences.
- Duration: Typically, 1-5 years, with multiple-entry privileges.

3. Employment Visa (E-Visa):
- Purpose: For foreigners working in India for a specific company.
- Duration: Long-term, issued based on the duration of employment (up to 5 years).

4. Student Visa (S-Visa):
- Purpose: For international students studying at an Indian institution.
- Duration: Up to 5 years, depending on the course duration.


5. Medical Visa (M-Visa):
- Purpose: For individuals seeking medical treatment in India.
- Duration: Short-term, generally 6 months to 1 year, with multiple entries.

6. Journalist Visa (J-Visa):
- Purpose: For foreign journalists, reporters, or media professionals covering events in India.
- Duration: Short-term, up to 6 months.

7. Conference Visa (C-Visa):
- Purpose: For attending conferences, seminars, or workshops organized by the Indian government or reputable institutions.
- Duration: Short-term, typically a few weeks to months.

8. Transit Visa:
- Purpose: For travelers passing through India en route to another destination.
- Duration: Valid for a maximum of 72 hours for transit purposes.

9. OCI Card (Overseas Citizen of India):
- Purpose: Permanent visa for individuals of Indian origin who hold foreign citizenship.
- Privileges: Holders can live, work, and travel freely in India (with certain restrictions on voting and holding public office).

10. PIO Card (Person of Indian Origin) – Now merged with OCI:
- Purpose: Previously issued to people of Indian origin, this is now converted to an OCI card.

11. Entry Visa (X-Visa):
- Purpose: Issued to those accompanying family members, like spouses of Indian citizens, and sometimes for those participating in short-term volunteer work.

A Diplomatic Passport is issued to government officials, diplomats, and individuals representing their country in official capacities abroad. A sample diplomatic passport contains the following values:

Sample Diplomatic Passport Layout:
a. Front Cover:
- Color:
Dark maroon, black, or blue (depending on the issuing country)

- Text:
(Country Name)
Diplomatic Passport
(Often printed in both the national language and English)
The national emblem or coat of arms will be in the centre.

b. Inside Pages:

1. First Page:
- Header:
(Country Name)
Diplomatic Passport
(In the national language and English)
- Passport Number:
E.g., D0012345
(Diplomatic passports usually have a prefix like "D" or "DP" to denote their status)
- Personal Information:
- Surname:
- Given Name:
- Nationality:
- Date of Birth:
- Place of Birth:
- Sex:
- Date of Issue:
- Date of Expiry:
- Place of Issue:

- Holder's Photograph:
A biometric, passport-sized photo of the holder.

- Signature:
Signature of the passport holder under the photograph.


2. Second Page:

- Important Diplomatic Privileges:
1. The holder of this passport is entitled to diplomatic immunity and privileges as per international law (Vienna Convention).
2. The passport is issued for official duties on behalf of the country.
3. It grants visa-free or expedited entry to many countries, subject to treaties.

- Signature and Seal of the Issuing Authority:
E.g., Secretary of State/Foreign Minister's Signature

c. Visa Pages:
These pages are typically empty, designated for visa stamps and entry/exit markings.

An OCI (Overseas Citizen of India) card serves as a long-term visa for foreign nationals of Indian origin. The following is an example of a sample OCI card and the values it provides:

Sample OCI Card Layout:
a. Front Side:
- Header:
Government of India
Overseas Citizen of India Card
(In Hindi and English)

- Cardholder’s Name:
- OCI Registration Number:
- Nationality:
- Date of Birth:
- Date of Issue:
- Place of Issue:
- Photograph:
(A passport-size photo of the cardholder on the top right)
- Chip/Barcode:
A smart chip or barcode might be present for scanning purposes.

b. Back Side:
- Address (optional):
This might be included on some versions of the card.

- Important Notes:
1. This cardholder is an Overseas Citizen of India.
2. It grants the holder the right to travel and live in India without a visa.
3. Not valid for voting rights or holding public office.

We have tested passport scanning for most of the countries around the world. If your country's passport is not listed, please reach out to our support team and we will help in configuring out SDK to support your country’s passport.

The following details are contained in MRZ number or code:
a. Full name
b. Date of birth
c. Nationality
d. Sex
e. Issuing country
f. Passport number
g. Passport expiration date

The following steps need to be checked first from hotel end before contacting the support team:
1. Check whether internet connectivity is there or not – the issue may have happened due to poor or no connectivity.
2. Clear the mobile app cache using the app settings to see if this resolves the issue.
3. Verify whether the issue is with the browser if not able to access the web application.
4. Confirm whether the plan might have got expired or not when not able to extract data.
5. Try to use the application in a different device and see if this is working or not
6. Temporary Workaround:
7. If all the above fails, contact support by chat or phone or drop an email and support person will respond back within 24 hours

Software training manuals as well as videos are available inside the application.

Yes

Yes, customers can get in touch with the technical team by chat, call or email. Support is available from Monday to Friday 9AM to 6PM. Customers can contact the by email support@zerosnap.in during non-office hours and on weekends or holidays and Zerosnap team will respond back as early as possible

Zerosnap provides chat, email and telephonic support. Software help documentation and video tutorials are provided for easy navigation and usage of the application.

No

During free trial - Zerosnap server
After trial - Zerosnap server or Hotel’s server / Hotel’s LAN

No, apart from the plan purchase, no other hidden charges or Annual Maintenance Charges are applicable, unless any specific customization works are required for which development costs may be required depending upon the work.

Yes, 10 days

No

Yes, but only with the help from the support team. The current plan will be made inactive and the new plan will be made active. But the current plan’s remaining amount will not be reimbursed/adjusted.

Before expiry of the current running plan, a hotel should recharge the new plan. The hotel should always maintain sufficient credits and recharge well in advance. Only after the current plan expires will the new plan become active.

The pricing plans and payment options are all available inside the application and proper help documentation is also provided.

Hotels can click the “Buy Plan” from the Dashboard and using the payment gateway complete the purchase. Once the plan has been purchased, the hotel can start using it instantly

Data backups will be kept by Zerosnap for a financial year. If the hotel requires the backup, they would need to request specifically before the end of the financial year and Zerosnap technical team will provide the backup data

Zerosnap cannot access the check-in details of guests even when the data is stored in zerosnap’s server. The data can be accessed only using login details of hotel admin. If the zerosnap team has to access data, the hotel should hand over their admin credentials.

No

If the data is stored in the hotel server, the hotel needs to manage the backups. If it is stored in the Zerosnap server, then definitely we are providing additional layer backup.

The data is fully encrypted, Data cannot be accessed without the user login credentials.
Data in the database is end to end encrypted.

No, the devices are only used to capture and push the data to the respective forms. No data is saved locally in the mobile phones. Data can be accessed only from the hotel’s dashboard

Using end to end encryption.
User logs are being captured, staff in charge will be aware of this and hence it might prevent tendencies to manipulate the data.

Yes, the data captured using Zerosnap are stored securely using end-to-end encryption technology

Yes, just add a user, provide the login credentials and install in another device.

For Web Application: Windows 7 or above with latest versions of Google Chrome or Mozilla Firefox or Microsoft Edge Browser

For Android Mobile App: Android Version 10 or above
For IOS Mobile App: IOS Version 12 or above
Latest WinRAR or 7zip application for extracting the Magic bridge and FRRO Tool
Good Internet Connectivity needed in all the platforms.

No, Zerosnap can be used per property basis only.

No

No

No

The document to be scanned should be in human readable form as well as no blurry image will be accepted. If these conditions are met, the data extracted from the ID card will be accurate. In case if the data is not captured correctly, an option to edit the captured data is also provided. Modifications can be done before or after the data submission.

No. Zerosnap team does Load Tests on a continuous basis and enhances system servers accordingly.

No

Yes, Zerosnap can be customised to a certain extent to match the branding and visual identity of any hotel or hospitality group. Additional time and cost would be required

No, Zerosnap does not track these details. These features will be rolled out in later updates.

No

No

Depending on the user speed and experience, the typical scanning and CheckIN process takes around between 10-15 seconds of time for each guest.

Zerosnap requires internet connection at all times as it is hosted either in the local server which other systems are connected to or mostly on the cloud wherein one definitely needs connectivity too.

The application can be used even by a novice person with basic computer skills to an experienced IT professional.

All updates are pushed from the backend by the technical team from time to time and hotels will be able to access these easily without doing any additional processes.

Zerosnap will provide generic updates based on industry requirements from time to time which will be provided with no additional cost

No, but this can be customised as per the clients’ requirements

No

Guest Report, FRRO Check IN/ Check OUT Report, OCR/API Usage Report, Log Activity Report and Plans Purchased

Zerosnap uses Government provided APIs to verify all Indian ID cards accurately and effectively. Only data validation is provided.

No

Yes, Zerosnap after checking in a guest, combines all the captured details of the guests and accompanying guests and proceeds to generate the guest registration card wherein the front office personnel can obtain the digital signature from the guest and submit the GRC. The GRC can be downloaded anytime and can be printed if needed.

Yes, basic training will be provided during the installation time. For further details, the customer can visit the help documentations or video tutorials from inside the application

Yes, the application can be customised to suit specific hotel requirements.Major ones would require additional time and cost. Contact integrations@zerosnap.in for any customisations

Hotels should communicate with their software provider as well as with the Zerosnap management team regarding the requirements, its time and cost.
Once the additional integration time and costs are approved from both the ends, hotel can initiate an email to our team at integrations@zerosnap.in as well as loop their hotel software team.
The details to be provided to Zerosnap team are the following:
-Hotel Software used
-What all details need to be integrated - only the booking and front office management or any other details
-Hotel software team point of contact name, phone number and email address
-Necessary documentation provided by Zerosnap end to be filled in and submitted back by the hotel

Once the above has been done, Zerosnap team and hotel software team will coordinate through emails and/or calls and complete the integration process
If any onsite visit is required, travel and accommodation to be borne by the hotel.

Yes, using Magic Bridge

Yes, Zerosnap can be integrated with any 3rd party software solutions including hotel or hospital management systems, customer management solutions, enquiry management systems etc.

Yes, the application can be integrated with any hotel management system or PMS (Property Management System)

No, only in English

No, because eVISA cards are mostly handwritten

Zerosnap has an in-built OCR (Optical Character Recognition) functionality using which it identifies the corresponding values from the ID cards like First Name, Last Name, ID or Document Number, Issue Date, Expiry Date etc. and fills in any respective check IN forms

No

Zerosnap’s servers for accessing and managing the application

No, the application only supports Windows server.

System and Server should be in the Windows platform.

Zerosnap captures all Indian ID cards as well as passports and VISA (MRZ) cards. Any other cards can also be customised accordingly.

To enhance guest experience and to reduce the manual work for the front office reception desk during the process of checking in. It captures data from all ID cards and fills in the respective guest check IN forms accurately and faster thereby reducing the guest waiting at the front office reception desk.

Zerosnap can be used in any vertical where data capturing is required from an ID card. Some common verticals are Visitor management, hotels, hospitals, tourism, financial institutions etc.

Zerosnap is an application to enhance guest experience during check in. It's a stand alone application. A mobile application is used to scan guest ID details and a dashboard is used to access saved guest details. These details can be then pushed to the software used by the hotel and to the FRRO site (or any other regulatory websites as required)

No, ID verification facility is available only in the Indian Subcontinent as of now

No